Three young Nigerian technology entrepreneurs are making waves in the artificial intelligence industry after developing what is being described as Africa’s first truly automated customer support solution.
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The innovators, Otonte Briggs, Abdulsolmad Jimoh Abiola, and Chukwuebuka Ezeokeke, built Swift Agents under their AI company, SERENDPT AI, with the goal of transforming how businesses handle customer service across Africa and beyond.
Unlike conventional AI chatbots that are limited to answering basic questions, Swift Agents is designed to perform end-to-end customer support tasks. The platform can verify customer information, process requests, resolve complaints, and complete support operations in a manner similar to a human customer service representative.
The founders say the technology goes beyond scripted responses by enabling businesses to automate complex support processes while maintaining speed, accuracy, and efficiency.
The innovation has already attracted significant investor confidence, with the startup securing N100 million in funding to accelerate product development, expand its capabilities, and scale operations across key markets.
The investment represents a major milestone for the young founders and highlights growing interest in African-built artificial intelligence solutions that address local and global business challenges.
Industry observers believe the customer support sector remains one of the largest untapped opportunities in the AI ecosystem, particularly in emerging markets where businesses continue to face challenges related to staffing, response times, and operational costs.
By developing a platform capable of handling customer interactions from start to finish, the founders of Swift Agents are positioning themselves to compete in a market traditionally dominated by global technology companies.
The startup’s vision comes at a time when organisations worldwide are increasingly embracing AI-powered tools to improve customer experiences and streamline business operations.
For the founders, the mission extends beyond building a successful company. They aim to demonstrate that world-class artificial intelligence products can be developed from Africa and deployed on a global scale.
With fresh funding secured and ambitions to redefine customer support through automation, Swift Agents is emerging as one of Nigeria’s most promising AI innovations.
As artificial intelligence continues to reshape industries worldwide, the success of SERENDPT AI serves as another example of how Nigerian entrepreneurs are building technology solutions capable of competing on the global stage.
The founders believe the future of customer support will be driven by intelligent automation, and they are determined to ensure that part of that future is built in Nigeria.
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